MISSOMA LIMITED (THE COMPANY) contracts are made and orders accepted only upon and subject to these terms and conditions of business.
These terms and conditions do not affect your statutory rights in any way.
RETAIL ORDERS
Payment in whole by Credit card or Debit card is required in advance of dispatch.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your online order form.
Goods supplied by Missoma to customers remain the property of the company, until paid for in full by the customer.
PRICES
Orders are subject to acceptance by the Company and to availability of goods and will be invoiced at prices ruling at the time of acceptance.
All orders will be paid for in Pound Sterling but you are able to see the Euro and Dollar currency conversion for comparison purposes only.
If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or displayed using our currency converter.
VAT Free Sales
Non-EU orders are exclusive of VAT (at 17.5%).
At the checkout stage, when a non EC delivery address is given the VAT element will automatically be deducted.
Please note you will be liable for import duties in the usual way and your local customs office should be able to help you with this.
MINIMUM ORDER CHARGE
Online orders from missoma.com are not subject to a minimum order value.
PAYMENT DETAILS
We Accept the following methods of payments:
MasterCard, JCB, Maestro, Solo, Visa, Visa Electron & Worldpay.
GUARANTEE
All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.
QUALITY
Every item on the Site has been made to the highest standard of quality. Please note that some items are hand made from natural materials and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.
PHOTOGRAPHY
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.
DELIVERY/SHIPPING
| Summary of Delivery Charges: | |
| UK: | £5.00 |
| London Same Day Delivery: | £18.00 |
| Overseas Deliveries: | £15.00 |
We aim to deliver all orders within 3 working days maximum, unless we have contacted you and agreed alternative terms.
We will endeavour to dispatch all orders within 1 working day subject to product availability and clearance of payment.
Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time (this can take from 2 to 8 weeks if it has to be re-ordered and made especially for you.)
We are not liable for damage incurred to goods in transit or for non-delivery.
You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
DELIVERY CHARGES
UK deliveries: All Goods will be sent by Royal Mail Special Delivery at a cost of £5.00. You will need to be present to sign for the goods so please bear this in mind when giving your delivery address (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item re-delivered at a later date or to collect your parcel from your local collection depot. Orders received before 12pm will be processed for next working day delivery.
We offer a same day courier delivery service to all London postal codes for a fixed charge of £18. To benefit from this service, orders much be received and payment cleared by 2pm for London Same Day delivery.
Overseas deliveries: All deliveries to overseas addresses costs £15 and will be sent via DHL. Deliveries to Europe or the US will arrive within 1-3 working days, or up to 7 working days for the rest of the world.
Again, parcels will need to be signed for in person so please ensure the delivery address is an address where you can be sure there will be someone to accept delivery (at home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.
Orders received before 12pm will be processed for next working day delivery.
CUSTOMER SERVICE
To check on the status of an order or to verify shipment, please contact us by email at shop@missoma.com.
You can also contact us by telephone on 0800 8600 829 (or +44 (0)20 7351 4282 from overseas). A Customer Service representative will be on hand to assist you from 10am to 6pm Monday to Friday.
RETURNS & EXCHANGES
For delivered items purchased online you are entitled to return an ordered item within 7 days of date of delivery and receive a full refund.
Exchanges are possible only if the item is available. Please note that Missoma cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the EU.
Once the item to be exchanged is received in the correct condition, the exchanged item will only then be dispatched.
To return an item you must have a Return Authorisation Code (RAC), which can be obtained by emailing us at shop@missoma.com within 7 days of receiving your order, stating your order number and reason for return.
We request that any item(s) being returned from within the UK are returned in its original Missoma packaging within 7 days of issuing your RAC. Please pack the item carefully and state the RAC clearly on the external packaging. We recommend that you use a recorded delivery service (eg. Royal Mail Special Delivery) for your own protection. You are not able to return items which have been worn or have had the security tag removed.
To return an item, please send it back to the following address:
Missoma Limited
Returns Department
Studio 14, Fairbank 2
65-69 Lots Road
Chelsea, London SW10 0RN
United Kingdom
We cannot accept responsibility for postage fees, nor for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at the manager’s discretion.
Refunds will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit card.
This returns policy does not affect your statutory rights.
If you have any questions on returns or exchanges, please call us on 0800 8600 829 (or +44 (0)20 7351 4282 from overseas) or send us an email to shop@missoma.com.
CANCELLATION POLICY
You can contact us at shop@missoma.com within 48 hours of placing your order to cancel the order with all money being returned minus the credit card charge within 30 days. Please quote your order reference number.
We reserve the right to cancel the contract between you and us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
CLAIMS
Claims can only be made through the Missoma customer service department by e-mail: shop@missoma.com. Any claims made before prior communication with the Missoma customer service department will not be considered.
All goods must be counted upon receipt. Any shortage must be indicated on the delivery note at the time of delivery.
All goods must be checked at the time of delivery. Any damage must be indicated on the delivery note at the time of delivery. This does not affect your statutory rights as a consumer.
Any claim in respect of the above should be made by e-mail to shop@missoma.com within 48hrs of the delivery.
No claims will be entertained unless the above conditions are strictly adhered to.
No credit or refund will be give for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by Missoma.
COMPLAINTS
If you find that you are not satisfied with any product or service please feel free to contact our customer service department at shop@missoma.com. You will receive a written response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.
MISTAKES IN BILLS, RECEIPTS OR PAYMENTS
Any mistakes in bills, receipts or payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.
PRIVACY POLICY STATEMENT
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, the European legislation and GBDe Recommendations issued in September 2001).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Missoma only collects information when you volunteer it when registering your details for online payment – you also have the option to refuse any future marketing emails from us.
The type of information we will collect about you includes:
- Your Name
- Address
- Delivery Address
- Phone Number
- E-mail Address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at shop@missoma.com. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Missoma will neither sell your personal data to third parties nor market it elsewhere. The employees of Missoma are duty-bound to respect the confidentiality of your data and abide by the UK’s Jewellery Retail Codes of Conduct.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments/feedback/suggestions about privacy, you should e-mail us at shop@missoma.com.
Automatically recorded information (non-personal data)
When you access the Missoma website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website’s appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to third parties.
Security Policy
Missoma employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using WorldPay Ltd. (Secure). The transfer of the purchase details from our site to WorldPay Ltd. (Secure) are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. Please note we do not store any of our customers details on-line.
TERMS & CONDITIONS
Terms and Conditions for the Supply of Goods through the website. You are connected to the User Agreement for Missoma Ltd, company registration number 4415220, registered address 8 Blandfield Road, London, SW12 8BG. This service is operated by Missoma Ltd (Missoma Ltd and Missoma.com each separately and together in this Agreement, “we”, “us” or “our”).
LEGAL DISCLAIMER
Thank you for visiting our Web Site (“Site”). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE. Your use of this Site is governed by the following terms of use (“Terms”). By using this Site, you agree to comply with, and be bound by, these Terms. Missoma Ltd (“Missoma”) may, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed. Please review it occasionally to remain informed. If you do not agree with all of these Terms, and any changes to the Terms, please stop using this Site.
Copyright, Trademark and Other Intellectual Property Protection
Missoma Limited is the operator of www.missoma.com.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by Missoma. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.
Online Content
The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author’s intentional or grossly negligent fault is proven.
All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.
Online Payment
All payments on missoma.com are processed via a Streamline ePDQ payment fulfillment service. Missoma assumes no liability whatsoever for the availabilty and functionality of this service. Missoma assumes no liability for any financial loss caused by the use of Streamline ePDQ payment service. Streamline complies with the Electronic Commerce Directive.
The following applies to all transactions that are carried out with Streamline electronically. Streamline is a service provided by National Westminster Bank PLC. which is owned by the Royal Bank of Scotland Group PLC.
| Company name: | National Westminster Bank PLC. |
| Registered office: | 135 Bishopsgate, London EC2M 3UR. |
| Regulation authority: | The Financial Services Authority (FSA). |
Status Disclosure
National Westminster Bank PLC. is authorised and regulated by the Financial Services Authority Registered in England, number: 929027.
Legal Validity of this Disclaimer
This disclaimer shall be regarded as part of the Internet publication from which you were referred. If any sections or individual formulations of this text do not or no longer correspond to current law, either in part or completely, the content and validity of the remaining provisions shall remain unaffected.
LIABILITY
If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
Events Beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
